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Lunch and Learn Webinars

Current Opportunities

  • 2019 CALS Lunch and Learn series 
    • Our 2019 Lunch and Learn series will focus on you. The theme is “Self-Aware, Self-Care: Creating a Culture of Wellness.”

Recorded Webinar Sessions


  • When the Media Calls

    September 16, 2016
    Instructor: Richard Campbell, Chief Communications Officer, CALS
    Learn how to build lasting relationships with reporters that can result in ongoing coverage of your programs. Also learn how to respond to reporters’ calls, prepare for interviews, reach your target audience and avoid potential train wrecks along the way. Link to recording

Customer Service

  • Essentials of Customer Service

    June 17, 2016
    Instructor:  Dr. Rhonda Sutton, Org Development Leader, EOD
    Dealing with the public is necessary for all who work in Cooperative Extension. Given this, strong customer service skills are needed to effectively and successfully interact with those seeking assistance from Extension. This webinar provides an overview of the basic elements of good customer service as well as how to deal with the unpleasant people we sometimes encounter on the phone, in person or via e-mail. Link to Recording

Evaluation and Accountability

  • Qualtrics Tips & Tricks

    April 14, 2017
    Instructor: Dr. Meredith Weinstein,  Evaluation & Accountability Coordinator
    The Qualtrics Platform makes online data collection and analysis for evaluation projects simple and empowers users to create and deploy surveys. This training session will cover how to create, administer, and analyze a survey. Participants will learn about:

    • Selecting a question type,
    • Using the question library,
    • Using skip logic to direct the survey flow,
    • Changing the look and feel of your survey,
    • Advanced survey options,
    • Survey distribution methods,
    • Exporting and analyzing results.

    Participants will come away from this session with the knowledge of how to design, administer, and analyze surveys using Qualtrics and be better prepared to collect evaluation data from program participants and community stakeholders. Link to Recording

Marketing and Social Media

  • Staying Social: How to Make an Impact through Social Media

    August 11, 2017
    Instructor: Taylor Craig, University Social Media Specialist
    Learn how to use popular social media outlets to communicate, market and inform your community about your work and happenings. With tips, tricks and examples of best practices, this session will help you understand how to streamline and connect with your current and future audiences. Link to Recording

  • Writing News Releases and Columns

    October 21, 2016
    Instructor:  Suzanne Stanard, Communications Writer & Editor, CALS
    Extension field faculty often have the opportunity to write news releases and columns for their local newspapers. In this webinar, learn when and how to write news releases, the differences between news articles and columns and the key components of columns that attract loyal readers. Link to recording.


  • Gauging the Team’s Effectiveness

    October 3, 2018
    Instructor:  Dr. Kim Allen
    Link to Recording

  • Dealing with Conflict in Teams

    September 5, 2018
    Instructor:  Roy Baroff
    Link to Recording

  • Leading a Team

    August 1, 2018
    Instructor:  Dr. DonnaMaria Vigil-King
    Link to Recording

  • Goal Setting as a Team

    July 11, 2018
    Instructor:  Dr. David Herpy
    Link to Recording

  • Accountability and the Team: Giving and Receiving Feedback

    June 6, 2018
    Instructor:  Dr. Jackie Bruce
    Link to Recording

  • Communication Strategies of Effective Teams

    May 2, 2018
    Instructor:  Richard Campbell
    Link to Recording

  • The Ideal Team Player

    April 4, 2018
    Instructor:  Dr. Rhonda Sutton
    Link to Recording

  • Diversity and the Team

    March 7, 2018
    Instructor:  Dr. Alexandria Graves
    Link to Recording

  • Having a Functional Team

    February 7, 2018
    Instructor:  Stephen Greer
    Link to Recording

  • Being a Team Player in CALS

    January 3, 2018
    Instructor:  Dean Richard Linton
    Link to Recording

  • Tools for Team Excellence

    July 15, 2016
    Instructor:  Cameron Lowe, CED, Currituck County
    The focus of this webinar will be on how to build and maintain an effective team within the context of Cooperative Extension. We will look at what makes an effective team and explore some tips and insights for leading great teams. Link to Recording

  • Conflict Resolution

    January 22, 2016
    Instructor:  Dr. Rhonda Sutton, Organizational Development Leader, EOD
    This webinar provides an overview of conflict management styles as well as strategies for how to resolve conflicts. Link to Recording

Volunteer Management

  • Effectively Engaging Advisory Council Members

    August 19, 2016
    Instructor:  Dr. Harriett Edwards, Assoc. Professor & Ext. Specialist
    Advisory Councils serve as critical programming assets for Extension in North Carolina. These volunteers help link Extension to the community and provide a wealth of data to help us make informed decisions throughout the organization. Join us for a conversation about how several county programs are successfully involving advisory council members to make local programs stronger than ever. Link to recording

  • Volunteers in N.C. Cooperative Extension

    April 15, 2016
    Instructor:  Dr. Harriett Edwards, Assoc. Professor & Ext. Specialist
    Face it: volunteers make Extension programming happen in our state. This session is an opportunity to think about how we recruit volunteers to help, about determining what tasks to assign volunteers, and to share ideas for recognizing volunteers. Link to Recording